GOLDPhone® telephone banking system
The FPS GOLD® GOLDPhone® telephone banking system gives your customers telephone access to all of their account information at the touch of a button. Your customers will be able to access, search, and review information on all of their loan and deposit accounts on any day, at any time.
FPS GOLD® will tailor the GOLDPhone® system to meet all of your needs. We'll help you to make recordings, change options, and personalize tools, both at installation and in the future.
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Features of the GOLDPhone® telephone banking system include:
- Check account balances and overdraft allowances.
- Find out which checks have cleared or been returned.
- Search history for a single check or within a range of check numbers.
- Stop a check or a range of checks.
- Search history for a specific deposit or withdrawal amount.
- Transfer funds between accounts, from overdraft, or to make loan payments.
- Use 24/7 customer support.
- Access current rates.
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You'll be able to:
- Allow merchant inquiries to see if presented checks will clear customers' accounts.
- Research and review all activity over the online log system.
- Create reports to show account activity or system usage.
- Receive calls transferred from GOLDPhone®.
- Create recordings in multiple languages.
- Have menus tailored to your institution.
- Use the recordings provided, or make special recordings to inform your customers.
- Promote new products.
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